Privacy Policy
Last updated July 8, 2025
Lawo respects your privacy and is committed to securing and protecting any information we have about you. This policy (the "Privacy Policy") covers our treatment of personal data about you whenever you access or use our AI-powered legal assistant products, services, features and technologies, including our website (the "Site"), mobile application, and AI legal assistance web platform ("Services"). The Privacy Policy also covers other interactions you have with Lawo and describes your rights and how you can exercise them. The Site and Services are collectively referred to as "Online Services".
You accept this Privacy Policy by using the Online Services. If you have any questions or concerns about the Privacy Policy, please contact us.
Our Services are offered to individuals seeking legal assistance and guidance for personal legal matters ("Users"). Our Terms of Service govern the delivery and use of the Services.
This Privacy Policy applies when Lawo is the data controller responsible for processing personal data. Any queries related to data that can be used to identify you ("personal data") should be directed to us using the contact information provided below.
Lawo may maintain links to other websites and other websites may maintain links to the Online Services. This Privacy Policy only applies to lawo.ai and our mobile application, and not to other websites accessible from our Services or websites that you use to access our Services.
What information does Lawo collect
Information you provide to us
We collect personal data provided to us if you create an account to use our Services or communicate with us as follows:
User Account Information: When you create a Lawo account, we collect personal information, including your email address and account credentials.
Communication information: When you contact us for customer support, feedback, or inquiries, we collect your name, email address, phone number, and any other information you provide us with to assist you or resolve your issue. Lawo may monitor and record phone conversations or email communications between you and Lawo employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting.
Social media information: When you interact with our Social Media, we will collect personal data that you elect to provide to us, such as your contact details and third parties that host our Social Media may provide us with aggregate information and analytics regarding your use of our Social Media.
Survey and contest information: We may provide you the opportunity to participate in surveys on our Site, to measure customer satisfaction. If you participate, we may request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary, and you therefore have a choice whether or not to disclose this information. The requested information typically includes name, email address.
Testimonial and review information: We may display personal testimonials or reviews from satisfied users if you have consented to it. If you wish to update or delete your testimonial or review, you can contact us.
Information we automatically collect
When you visit, use, and interact with our Services, we will collect certain information about your visit, use, or interactions (“Technical Information”) indirectly, including through automated means from your computer or device, including the following:
Log data: Whenever you visit the Online Services, your browser will automatically send us your IP address, browser type and settings, the date and time of your request, and how you interacted with the Online Services.
Device information: We will automatically collect information about the device you are using to access the Online Services, including name of the device, operating system, browser, referring/exit pages, operating systems, date/time stamps, and clickstream data. The information collected may depend on the type of device you use and its settings.
Usage data: We will automatically collect information about your use of our Services, including, name, email address, the features you use, actions you take, your time zone, location, the dates and times of access, amount of time spent within the Services and types and volumes of queries you submit. We will however never collect or store any data directly related to your Content other than in accordance with the applicable Subscriber Agreement.
Cookies: A cookie is a small string of information that websites you visit transfer to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used for such activities as remembering your access credentials for our Services. In addition to the cookies used by Lawo and our service providers, some cookies are placed by third parties such as Google (for analytics, described below). Lawo uses cookies for the following purposes:
Essential Cookies: these are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.
Performance and Analytics Cookies: these include Google Analytics and they keep track of the pages that you visit on our Site and the content you access, so we can determine which content is most popular and improve the performance of our website. These cookies primarily record aggregate and anonymous statistical data, but may capture a minimal amount of identifiable information.
Functional Cookies: these cookies remember the choices you make, such as language options or the region you are in. They help to make your visit more personal and are deleted automatically when you close your browser or the session expires.
You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options, you must adjust your browser settings (such as Chrome, Safari, Firefox, Edge, or other browser). There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies you may limit the features and functionality of our Services.
Information collected from third parties
We may collect information about you from third parties, such as security partners, marketing vendors and event organizers. Our Subscribers may give us information about you, such as your contact details, in order to facilitate us providing our Services. We may combine this information with information we collect from you and use it as described in this Privacy Policy.
Publicly available information
We provide access to publicly available information (for example, judgments and decisions) within our Services. Some of this information may relate to individuals and can, in some jurisdictions, be considered personal data. Personal data included in publicly available information is only processed so that our Services can provide more accurate and relevant responses. It is not provided to intentionally identify individuals.
Lawo also collects publicly available information about Subscribers and prospects, including name, email address, phone number and other contact details.
Aggregated information
Lawo may aggregate personal data and use the aggregated information to analyze the effectiveness of our Services, improve and add features to our Services. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy.
How We Use Your Personal Data
Lawo may use your personal data for the following purposes:
to provide, administer, maintain, and/or improve our AI legal assistant Services;
to provide you with legal guidance, document generation, and support services;
to process your legal questions and generate appropriate responses and documents;
to manage your account, subscription, and remember your preferences;
to customize the AI legal assistant experience based on your legal needs;
to communicate with you, including via SMS, email, and push notifications about our Services, legal updates, and promotional offers;
to send you relevant legal information and educational content;
to analyze and study the effectiveness of our AI legal assistance and to develop new features and services;
to verify your identity, prevent fraud, criminal activity and to ensure the security of our IT systems, architecture, and networks;
to prevent misuse of the Services and enforce our legal terms;
to process payments for subscription services;
to comply with legal obligations and legal processes;
to protect Lawo's rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
How We Share Your Personal Information
In certain circumstances, we may share your Personal Information with third parties without further notice to you, unless legally required, including without limitation in the situations below:
Service Providers and Vendors: To assist us in meeting business operations needs and to perform certain services and functions, we may share your personal data with vendors and service providers, including providers of hosting services, cloud service providers, AI and machine learning services, payment processors, SMS and email communication services, analytics services, and customer support tools. These parties will access, process, or store personal data only as necessary to perform their duties to us.
AI and Legal Database Providers: We may share anonymized and aggregated data with AI training services and legal database providers to improve our Services, but this data will not identify you personally.
Legal and Compliance: We may share your personal data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.
Business Transfers: If we are involved in strategic transactions (such as sale, merger, reorganizations, liquidation, or transition of service to another provider), your personal data and other information may be shared in the diligence process and transferred as part of that transaction.
Third-party Integrations: When you choose to connect your account with external third-party applications or services, those providers may receive information about you from us. Their own terms and privacy policies will govern your use of those services.
Legal Research Partners: We may share anonymized case data and legal questions with legal research institutions and law schools for academic and research purposes, but this data will not identify you personally.
International Data Transfers
Lawo processes your personal data primarily within the United States. By using our Online Services, you understand and acknowledge that your personal information will be processed and stored on servers located in the United States.
In certain situations, such as when we work with international service providers or AI technologies, your personal data may be transferred outside the United States. We always ensure that appropriate safeguards are in place to protect your personal data according to applicable data protection laws.
Safety Measures for International Transfers
When conducting international transfers, we implement appropriate safeguards including:
Adequacy Decisions: Transfers to countries deemed to have adequate protection by relevant authorities
Standard Contractual Clauses: Contractual protections ensuring data protection standards are maintained
Data Privacy Frameworks: Participation in recognized international data privacy frameworks
Technical and Organizational Measures: Encryption, access controls, and other security measures
Your Privacy Rights
You have several rights related to your personal data:
Right to Information and Access: You have the right to know how we process your personal data and to request a copy of your personal data.
Right to Rectification: If you believe your personal data is inaccurate or incomplete, you have the right to request correction.
Right to Restriction: You can request that we restrict processing of your personal data in certain circumstances.
Right to Object: You have the right to object to processing based on legitimate interests, including for direct marketing purposes.
Right to Deletion: In some cases, you have the right to request deletion of your personal data, subject to legal retention requirements.
Right to Data Portability: You may request your personal data in a machine-readable format for transfer to another service.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time.
Right to Lodge a Complaint: You can file a complaint with relevant privacy protection authorities.
To exercise your rights, please contact us for support@lawo.ai. We may require identity verification before processing requests. We will not discriminate against you for exercising these rights.
Data Security
We implement appropriate technical and organizational security measures to protect your personal data, including:
Encryption of data in transit and at rest
Access controls and authentication systems
Regular security assessments and monitoring
Secure cloud infrastructure
Employee training on data protection
Incident response procedures
For more information about our security measures, please review our Security Policy.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it:
Account Data: Duration of your account plus 3 years
Legal Case Data: 7 years (to comply with legal requirements)
Payment Data: 7 years (for tax and audit purposes)
Marketing Data: 3 years or until consent is withdrawn
Technical Data: 2 years
Communication Preferences: Until you unsubscribe or close your account
When we no longer need your personal data, we will delete it or anonymize it in accordance with our retention policies and applicable laws.
Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When updated, we will post the new version on this page and update the "Last updated" date. By continuing to use our Services after changes are posted, you consent to the revised Privacy Policy.
Contact Information
If you have any questions or comments about this Policy or our data processing practices, please contact us at:
Owner and Data Controller: Lawo
Owner Contact Email: support@lawo.ai